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VOIP History The concept of VoIP (Voice over Internet Protocol) originated in about 1995, when hobbyists began to recognize the potential of sending voice data packets over the Internet rather than communicating through standard telephone service. This concept allowed PC users to avoid long distance charges, and it was in 1995 that the first Internet […]

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Despite the growth of social media and other communication methods, voice communication is still critical to the relationship between a company and its customers. The challenge for the modern contact centre is integrating so many disparate channels of communication into a coherent, measurable whole. It is important to keep up to date with technology and […]

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Does fax really have a future? We are currently moving in the era of send an e-mail and save a tree. We just can’t deny this route. Still it remains a two way split. Some say yes and some say no to the future of fax. According Kyle Flowers and Greg Smith from J2 Global […]

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Yes, provided that you have ISDN Telkom lines, and only for phones connected via a LAN. We do not currently support faxing over IP from a remote location. Other solutions are available where the above conditions are not met, but these should be discussed with a VBX consultant. Category: Product #: Regular price:$ (Sale ends […]

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Yes. We have developed our own interface to Man3000, which includes advanced telephone management systems, including budget control by extension or account code. Category: Product #: Regular price:$ (Sale ends !) Available from: Condition: Good ! Order now! Reviewed by on. Rating:

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A VBX is extremely feature-rich, when compared with any traditional PABX system. The following are a small subset of the standard feature set on a VBX: • Automated Attendant (or IVR – Interactive Voice Response) • Call recording (on demand, by extension, or always) • Music-on-Hold • Call Queuing (Basic call centre functionality) • Audio […]

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Yes. We can link a VBX to any cellular router using an adapter, and you can continue to use such a system until the contract expires, or as long as you continue to want the Premicells. Category: Product #: Regular price:$ (Sale ends !) Available from: Condition: Good ! Order now! Reviewed by on. Rating:

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