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VOIP History

VOIP History The concept of VoIP (Voice over Internet Protocol) originated in about 1995, when hobbyists began to recognize the potential of sending voice data packets over the Internet rather than communicating through standard telephone service. This concept allowed PC users to avoid long distance charges, and it was in 1995 that the first Internet […]

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Call Centre Solutions

Despite the growth of social media and other communication methods, voice communication is still critical to the relationship between a company and its customers. The challenge for the modern contact centre is integrating so many disparate channels of communication into a coherent, measurable whole. It is important to keep up to date with technology and […]

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