Can the system be supported remotely or do we need to have someone onsite?

Can the system be supported remotely or do we need to have someone onsite?

We resolve over 95% of our calls remotely, often within an hour or two. Very occasionally, where there is a physical problem (such as a faulty cable), or where the remote connectivity is interrupted due to a Telkom or ISP fault, we have to send out a technician.

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